Service Operation Volume
- Category: Service Operation
- Published: Sunday, 21 December 2014 14:18
- Written by Stephen Booth
- Hits: 1187
The Service Operation volume of the IT Infrastructure Library provides guidance to providers and owners of services within a business on managing and controlling processes to meet strategic objectives. It outlines tools and methods to achieve this both proactively and reactively, allowing necessary controlled change to improve services and react to changes in external influences whilst maintaining a stable service.